Effective Date: 02/16/2026
At Negus.Leo Publishing, LLC, we are committed to delivering high-quality digital books, guides, journals, and educational resources. Please review this policy carefully before making a purchase.
1. Digital Products Policy
All products sold through Negus.Leo Publishing, LLC are digital downloads or digital-access products.
Due to the nature of digital content, all sales are final once the product has been delivered or accessed. Digital products cannot be returned, exchanged, or physically “given back.”
When you purchase a digital product, you receive immediate access. For that reason, refunds are generally not provided.
2. Exceptions (Limited Circumstances)
We may consider refund requests in the following cases:
- Duplicate purchase of the same product
- Accidental double billing
- Technical issues that prevent access and cannot be resolved
- Corrupted file delivery
If you experience a technical problem, please contact us within 7 days of purchase at:
support@negusleopublishing.com
We will make every reasonable effort to resolve the issue promptly before considering a refund.
3. Subscription Products (If Applicable)
If you purchase a recurring subscription (newsletter tier, membership, digital library access, etc.):
- You may cancel at any time.
- Cancellation prevents future billing.
- Payments already processed are non-refundable.
- Access will continue until the end of the current billing cycle.
4. Chargebacks & Disputes
If you believe a charge was made in error, please contact us before filing a dispute with your bank. We are happy to review and resolve legitimate concerns.
Filing a chargeback without first contacting us may result in suspension of access to our digital products.
5. Product Descriptions & Transparency
We strive to clearly describe each product, including:
- What is included
- File format
- Length or page count
- Intended audience
- Delivery method
We encourage you to review product details carefully before purchasing.
If you have pre-purchase questions, contact us before buying.
6. Contact Information
Refund inquiries and technical support requests should be directed to:
Negus.Leo Publishing, LLC
Email: support@negusleopublishing.com
Website: negusleopublishing.com
We believe in the value of our work and stand behind the quality of our digital publications. If you ever feel something isn’t right, we encourage you to reach out. We aim to resolve concerns with professionalism and fairness.
