Effective Date: October 19, 2026

Negus.Leo Publishing, LLC is run by me, R.L. Canty. My store sells printed books and digital products, like eBooks, guides, journals, and other downloads. Please read this policy before you buy, so you know what to expect if something goes wrong.

Digital Sales Are Final

Because you get instant access to a digital product, I can’t take it back the way a store can take back a physical book. For that reason, sales are final once a product has been delivered or downloaded. If you have questions before you buy, like what’s included or which file format you’ll get, send me a message first. I’d rather answer a question up front than have you buy something that isn’t what you needed.

When I Will Make It Right

There are times when a refund is the fair thing to do. That includes buying the same product twice by accident, being charged twice for one order, getting a file that’s broken or won’t open, or a technical problem that keeps you from accessing what you bought. If any of those happen, contact me within 7 days of your purchase. I’ll try to fix the problem first, like sending a new file or a fresh download link. If I can’t fix it, I’ll refund you.

Printed Books

My printed books are printed and shipped by my printing partner, so your book may arrive in their packaging instead of mine. Because each copy is printed for your order, I can’t accept returns if you change your mind. If your book arrives damaged, misprinted, or with missing pages, contact me within 14 days of delivery and include a photo of the problem. I’ll send you a replacement at no cost. Shipping times are set by my printing partner, so I can’t promise an exact delivery date, but I’ll help track down any order that seems lost.

If You Think a Charge Is Wrong

If a charge looks wrong, please reach out to me before you contact your bank or card company. Most problems are faster to fix directly, and I’m glad to look into it. Include your order number, the date, and what looks off. I’ll get back to you as soon as I can.

How to Reach Me

For refund requests or help with an order, email me at support@negusleopublishing.com or use the contact page and choose “Book or order question.” Include your order number and the date you bought it. If something isn’t right, I want to know about it.